At the moment you can only get our products here via the website. However, we are working on making them available in other shops and also offering them in stationary stores.

Occasionally we offer discount codes, which often refer to a certain period of time. If a discount code does not work, it may no longer be valid. If it is still valid and you have problems using it, please contact support@reduze.com before ordering. Unfortunately, it is no longer possible to apply discount codes to an order afterwards.

We will begin preparing for shipping immediately after receiving your order. Therefore, it is unfortunately not logistically possible to cancel your order. If you haven't received a shipping email yet, please write to us at support@reduze.com and we'll see what we can do for you. We process all emails as quickly as possible, but it may happen that we do not read your email quickly enough and your order has already been packed. Then unfortunately we can no longer cancel your order. If we read your message in time and the order has not yet been shipped, we can still cancel it.

We process all orders chronologically and unfortunately we cannot combine two orders in one package. Therefore, unfortunately we cannot send two orders together in one package.

No problem! Feel free to send a photo of the package with the entire delivery to support@reduze.com. We try very hard when packing, but unfortunately mistakes sometimes happen. We can get a good idea of what's happening from the photo and will of course send you what's missing.

We will begin preparing for shipping immediately after receiving your order. Therefore, it is unfortunately not logistically possible to change or add anything to your order.

As soon as you place an order with us, you will automatically receive an order confirmation from us. If you have not received an order confirmation, there may be many reasons for this:

Maybe your mailbox is full and we can't send you any emails?

- Have you checked your SPAM folder?
- Have you provided us with your email address correctly?
- How did you pay? For example, if you paid via Apple Pay, the order confirmation will be sent to the email address you have stored there

If none of these reasons apply to you, please contact us at support@reduze.com and we will check whether we have received an order from you.

That's no problem. You can find the exact process and return conditions HERE . We do not provide a free return label for returns. You send the products back to us.

Returns are possible within 14 days of receipt of the goods. The products must be in their original, unused condition. If part of the order is returned, the products retained will be treated as a complete order. If you were originally above the threshold for free shipping and now fall below this threshold, we will retain the shipping costs incurred.

That's no problem at all. If you want to complain about something, please send us an email to support@reduze.com and please send a picture of it. We need to be sure that the product is really faulty.

You can find the exact process and return conditions HERE . We do not provide a free return label for returns. You send the products back to us.

Cancellation is possible within 14 days of receipt of the goods. The products must be in their original, unused condition. If the products are not in their original condition, we will send the package back to you at your expense.

Unfortunately, this is not possible. However, within the 14-day cancellation period, you can send the products back to us and simply order new ones in our shop. You can find the exact process and return conditions HERE .

We do not provide a free return label for returns. You send the products back to us.

YES! Of course it was important to us that the adhesive could be removed without leaving any residue. That's no problem at all and can be done in just a few seconds. You can find a video about it here .

YES! We are actually asked this question very often and we have asked ourselves this question time and time again. So that we can answer this question immediately with a resounding YES, we have developed an adhesive system that you can rely on 100%. We developed it with specialists in the field of adhesive technology and subjected it to many stress tests. Even being in the shower for long periods of time is no problem for the adhesive system. The adhesive can withstand loads of up to 20 kg and can be removed from smooth surfaces without leaving any residue.

As soon as we pack your order, you will receive an email with the tracking number and a tracking link for your delivery. You can track your delivery using the link in the email or by entering the tracking number at DHL. If you only ordered accessories (such as a mounting set), they will be sent as a shipment and will not have tracking.

Free shipping for orders over:
Germany: 75€
Austria: 130€
Switzerland: 150€

Shipping costs below the free shipping limit:
Germany: 4.90€ (incl. VAT)
Austria: 9.50€ (incl. VAT)
Switzerland: 16.00€ (incl. VAT)

If the delivery is made to a non-EU country, additional customs duties, taxes or fees may be payable by the customer, but not to the provider, but to the responsible customs or tax authorities there. The customer is advised to inquire about the details from the customs or tax authorities before ordering.

Sure, of course! You can simply enter the address of your packing station when ordering and we will deliver the package there.

If your package cannot be found, contact us at support@reduze.com. We will then place an inquiry with DHL to find your package as quickly as possible!

If you have any questions about your order, it is always best to send us an email with your order number to support@reduze.com , as this is the best way for us to deal with your question. If you have any questions about our products or our shop, you can also contact us by email. Unfortunately, we do not have a customer service team by phone.