Return process

  1. Fill out the digital return form ( ). This will automatically notify us of the return.

  2. Place a note in the package with your order number and name so we can match your package. Otherwise it may delay processing.

  3. Send the package back to us (Besenecker & Werner GbR, Hall 15, Zur Alten Börse 79, 12681 Berlin)

Important instructions

  • Custom designed/personalized items cannot be returned and are non-returnable.

  • Goods must be in their original condition and in their original packaging. The goods must not be used or used.


Return address
Besenecker & Werner GbR, Hall 15, Zur Alten Börse 79, 12681 Berlin

Return process
You can return unused goods to us within 14 days of receiving the goods. Please follow all the steps mentioned. If form is not completed, return may not be honored which may delay or prevent processing

Packaging and condition of the goods
Pack the items well to avoid damage in transit. It is best to use the package and packaging materials that you received from us. Please ensure that the returned items are unused and in their original condition so that we can refund the full purchase price. Items returned to us broken or used cannot be refunded.

Return shipping costs
In the event of a return, the return shipping costs are borne by the buyer. We would like to raise awareness of delivery routes and thus minimize return routes.

Franking of the return shipment
Please make sure that your return has sufficient postage. For packages returned freight forwarded and packages with insufficient postage, DHL's penalty fee of €15 will be offset against the credit for the return. We also recommend insured shipping. On the one hand, you can track your return. On the other hand, your shipment is insured in the event of loss by your shipping service provider.

As soon as your return has been processed by us, you will receive an email from us about the refund. You will receive a refund for the returned items within 14 working days of receipt of the return using the payment method you used for your purchase.

Please note that the right to any free product additions above a certain minimum order value or quantity expires in the event of a return. In this case, the free product must also be returned, otherwise we reserve the right to deduct and retain the product value from the amount to be refunded.

Further information on refunds
If acceptance is refused, we reserve the right to retain the costs incurred for the return.